The first step in the Order Process is to send us your Artwork files in accordance with our Specifications to info@bicyclewaterbottle.com. If your Artwork is not vector, including all text being in contour or outline, then it will not be accepted by the Creative Team. Unfortunately, we do not provide Design Services, so you will have to engage a Designer proficient in Adobe Illustrator or Photoshop. In addition to the Artwork file (e.g., .ai or .eps), we now require the Font file (e.g., .ttf) used for any text in the Artwork, as well as a .pdf file of your design; we ask you use our Template for the latter.
The Order Form is the second step in the Order Process, and along with the Artwork files the Form is used to build your Order. Please note we accept Shipping Addresses only, the Print Colors are required to be from the Pantone Matching System (PMS), and we no longer accept ‘Deadline Requests’. Order Forms are required for each unique design (i.e., Artwork), and we require an Order Form for all Orders, including Reorders.
Once the Artwork and Order Form are received the Administrative Team will invoice you for your Order. Our payment platform is Square, so we are able to invoice in USD only. For all Orders within the EU, however, including Switzerland and the UK, we require direct payment in EUR to our Euro Account. So, these orders will receive an ‘Estimate’ from Square, and once the amount is known we will provide our Euro Account details and amount so direct payment can be made in EUR. Invoicing is the third step in the Order Process.
The fourth step in the Order Process is the receipt of your payment. If you are a Client located outside the EU, Switzerland and the UK, then our Administrative Team will be notified electronically of your payment in USD. If you are a Client located in the EU, however, including Switzerland and the UK, then we will accept a ‘Proof of Payment’ of your direct payment in EUR to our Euro Account emailed to us at info@bicyclewaterbottle.com.
Once your payment or ‘Proof of Payment’ is received, we will process your Order with the Creative Team for the creation of your Visual. Please note we no longer submit Artwork to the Creative Team without first receiving your payment, or ‘Proof of Payment’ as allowed in Step 4. The submission of your Order to the Creative Team and the creation of your Visual is the fifth step in the Order Process.
The sixth step of the Order Process is your approval of the Order Form and Visual. Generally, Visuals are created within 24/48 business day hours after your Order is submitted to the Creative Team. If your Artwork is not in accordance with our Specifications, however, then it will not be accepted by the Creative Team and your Designer will have to correct the files. The main reason Artwork is not accepted is some or all of your design elements are not vector, or some or all of your text is not in contour or outline.
Once your Order Form and Visual are approved, we will move your Order to the Production Team for printing. This is the seventh step in the Order Process, and please be advised no changes can be made to your Order once the Order Form and Visual are approved. Generally, we need 5/7 (to 10/14) business days for printing, depending on seasonality, and please be mindful of The Netherlands business day, certain holidays, Saturdays and Sundays, and time zone, or UTC+1 and UTC+2 for CET and CEST, respectively.
The eight step of the Order Process is establishing the Estimated Shipping Date (ESD) for your Order. Unfortunately, approval of Artwork and the Order Form can take days if not weeks for some Clients, so we establish the ESD after the Order Form and Visual are approved. Please note we do not accept Deadline Requests and there are no expedited services, so we encourage you to place your Order as far in advance as possible.
On your Estimated Shipping Date (ESD) we will notify you of the ‘Pre-Shipment Notice’. This is an internal notice we receive from Logistics that your Order is ready for shipment. If we do not receive the Pre-Shipment Notice by 12P UTC+1 or UTC+2 on your ESD, then we will inquire with the Logistics, Production, and Warehouse Teams in order to determine status of your Order. Regardless, ESD’s are rarely missed (i.e., less than 1% of the time), and apprising you of the Pre-Shipment Notice or the status of your Order is the ninth step of the Order Process.
The final step in the Order Process is to provide you with the Tracking Number for your shipment. This typically happens later in the day of the Pre-Shipment Notice, but it may be the next business day. Unfortunately, we are not able to provide any support once your Order departs the factory, so please use the tracking information to sign-up for shipment notifications at UPS (e.g., delivery date, import fees due, etc.).
